Privacy
Policy

Who We Are

This Privacy Policy applies to Essaouira Portrait, a horse riding, tourism and photography business based in Essaouira, Morocco.

Website: essaouiraportrait.com
Email: info@essaouiraportrait.com
WhatsApp: +212 633 033 065

Information We May Collect

Depending on how you use our website or services, we may collect:

• Your full name.
• Email address and WhatsApp or telephone number.
• Country of residence.
• Preferred booking date and number of guests.
• Experience choices, rider level and riding background.
• Photoshoot preferences, requested poses and optional extras.
• Information you include in forms, emails or WhatsApp messages.
• Payment status and transaction references, but not full card details.
• Technical information such as browser type, device type and website usage data.

How We Collect Information

We may collect information when you:

• Complete a booking or enquiry form.
• Contact us through WhatsApp, email, telephone or social media.
• Make a payment or confirm a reservation.
• Participate in a horse riding experience or photoshoot.
• Browse our website or interact with embedded services.

How We Use Your Information

We may use your information to:

• Answer questions and respond to booking requests.
• Check availability and confirm reservations.
• Prepare suitable horses, guides, routes and photoshoot plans.
• Coordinate accommodation, meals and transfers where included.
• Process payments and maintain business records.
• Provide important information before and during your experience.
• Improve our website, services and customer experience.
• Prevent misuse, fraud or security issues.
• Meet legal, accounting and regulatory obligations.

Why We Process Your Information

We process personal information when it is necessary to respond to your request, prepare or perform a booking, meet a legal obligation, protect legitimate business interests, or where you have given consent.

Where consent is used, such as permission to publish a client image for marketing, you may withdraw that consent by contacting us.

How We Share Information

We do not sell or rent personal information.

We may share only the information reasonably necessary with trusted providers involved in delivering your booking, such as:

• Accommodation providers.
• Drivers and transport providers.
• Guides, horse handlers and activity partners.
• Restaurants, meal providers or local hosts.
• Payment, website hosting and technical service providers.
• Professional advisers or public authorities where legally required.

Payment Information

Payments may be processed by banks or independent payment providers. Essaouira Portrait does not intentionally store full payment-card numbers, security codes or online banking passwords.

Payment providers may process personal information under their own privacy policies.

Photography, Video & Marketing Consent

When you book a photoshoot, we process photographs and video clips to provide the service you requested, complete editing and deliver the final content.

We will not use identifiable client images for our website, advertisements, portfolio or social media without the client’s permission.

Cookies & Website Analytics

Our website may use cookies and similar technologies to keep the site working, remember preferences, improve performance, measure traffic and understand how visitors use the site.

Some cookies may be provided by third-party services embedded in the website. You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the website function.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including booking administration, customer support, legal compliance, accounting, dispute resolution and fraud prevention.

Different types of information may be kept for different periods depending on legal and operational requirements.

Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, misuse or loss.

No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.

Your Privacy Rights

Subject to applicable law, you may ask us to:

• Confirm whether we hold personal information about you.
• Provide access to certain personal information.
• Correct incomplete or inaccurate information.
• Delete information where there is no lawful reason to keep it.
• Object to or restrict certain uses of your information.
• Withdraw consent where processing is based on consent.

We may need to verify your identity before responding to a privacy request.

Information About Minors

Booking information about a participant under 18 should be provided by a parent, legal guardian or responsible adult authorised to make the booking.

We do not knowingly request unnecessary personal information directly from children.

External Websites & Services

Our website may link to third-party platforms, including WhatsApp, Instagram, payment providers, maps or accommodation websites.

We are not responsible for the privacy practices of external websites. Please review their privacy information before providing personal data.

Changes to This Policy

We may update this Privacy Policy when our services, website technology or legal obligations change. The updated version will be published on this page with a revised effective date.