Non-refundable
Your advance secures your booking and allows us to reserve the services needed for your experience.
Essaouira Portrait · Booking Information
Cancellation
Policy
When you book with us, we begin reserving horses, guides, accommodation, transport and other services for your experience. For this reason, booking advances are non-refundable.
Effective date: 17 July 2026
Use it as credit
Tell us at least 10 days before your date and the advance may be used for another Essaouira Portrait experience.
Credit is lost
The advance cannot be refunded or transferred when notice is received less than 10 days before the booking.
Section 01
Scope of This Policy
This Cancellation Policy applies to bookings made directly with Essaouira Portrait through our website, WhatsApp, email, telephone or social media.
It applies to horse riding holidays, horse photoshoots, daily rides, private experiences and related services.
Section 02
Booking Advances Are Non-Refundable
A booking is secured only after the required advance payment has been received and Essaouira Portrait has confirmed the reservation in writing.
All advance payments are non-refundable. Once a booking is confirmed, we begin reserving and preparing horses, guides, staff, accommodation, transport, meals, photography services and other elements required for your experience.
Your advance is not refunded.
Depending on the notice you give us, it may instead be transferred as credit toward another Essaouira Portrait experience.
Section 03
Using Your Advance as Credit
If you are unable to attend your confirmed booking, the value of your advance may be used toward another available Essaouira Portrait experience, provided that you notify us at least 10 full days before the scheduled experience.
The credit may be used for:
- A horse riding holiday.
- A horse photoshoot.
- A daily horse riding experience.
- Another service offered directly by Essaouira Portrait.
The replacement experience is always subject to availability and written confirmation.
Section 04
The 10-Day Notice Requirement
To preserve your advance as booking credit, your written cancellation or change request must reach us at least 10 full days before your confirmed experience date.
If you cancel or request a change less than 10 days before the scheduled experience, the advance is lost and cannot be refunded, transferred or used for another booking.
A request is considered received only when it reaches us by WhatsApp or email.
Your change is confirmed only after Essaouira Portrait replies in writing.
Section 05
Changing Your Date
Where the 10-day notice requirement is respected, your booking credit may be moved to another available date or another eligible experience.
The new date is not secured until we confirm availability in writing. We recommend choosing the replacement date as early as possible.
Unless we agree otherwise in writing, the credit should be used within 12 months of the original booking date.
Section 06
Price Differences
If the new experience costs more than the original booking, the client must pay the difference before the new booking is confirmed.
If the new experience costs less, the remaining balance stays as credit and is not paid as a cash refund, unless Essaouira Portrait agrees otherwise in writing.
Section 07
Weather, Safety & Horse Welfare
Outdoor experiences may be affected by wind, rain, heat, tides, visibility, beach conditions, horse welfare or other safety considerations.
When the experience can still be operated safely, we may adjust the start time, location, route, horse, poses or schedule. Changes in light, clouds or sunset colour do not automatically create a right to cancel or receive a refund.
If Essaouira Portrait decides that the experience cannot be operated safely, we will offer a replacement time, date or booking credit.
Section 08
Late Arrival
Guests must arrive at the confirmed meeting time. Late arrival may shorten the experience because horses, staff, transport, tides and sunset timing are scheduled in advance.
No refund or additional credit is provided for time lost because of the client’s late arrival.
Section 09
No-Shows
A guest who does not arrive and does not contact us before the scheduled start time is treated as a no-show.
No-shows lose the full advance payment. The advance cannot be refunded, transferred or used for another experience.
Section 10
Accommodation & Third-Party Services
Some bookings include accommodation, transfers, meals, dresses, activities or other services provided by independent suppliers.
Any supplier charge that has already been paid or cannot be recovered may be deducted from the credit available for a future experience.
Need to Change Your Booking?
Contact Essaouira Portrait
Send your full name, booking date and requested change in writing. Please contact us at least 10 days before the scheduled experience to preserve your advance as booking credit.
This page is a business-policy draft. Review the 10-day rule, credit validity and supplier deductions before publication, and have the final policy reviewed by a qualified Moroccan legal professional.
